This course covers a wide range of Retail and Administrative areas resulting in a valuable up to the minute qualification. On successful completion learners will be equipped with a qualification which will enable them to take up employment in Marketing and Retail Industry.

Marketing

• Marketing Principles
• 4 Ps of Marketing
• Marketing Strategy

Communications

• Listening and Speaking
• Reading and Writing
• Non verbal and Visual Communications
• Communications Technology

Retail Administration

• The Retail Organisation
• Financial Aspects of Retailing
• Legal Aspects of retailing
• Stock control
• Processing business Documents

Customer Service

• Customer Focus
• Contact Skills
• Quality Service, Policy and Practice
• Dealing with difference
• Consumer Legislation

This course is currently not running.

ICM a recognized international examining and awarding body for students undertaking general business and management studies and examines and certifies candidates to an internationally consistent standard

This course is designed for all those who are dealing with customers. The growing need for quality of service as well as quality of good ensures this course is a necessity for all businesses and employees

• What is Customer Service?
• Challenges of Customer Service
• Problem Solving
• A plan for success
• Communications in Customer Service
• Coping with challenging customers
• Motivation
• Leadership in Customer Service
• Customer Retention
• Delivering Customer service to a changing Marketplace
• Excellence in Customer Service

Duration:        12 Weeks

This course covers a wide range of Retail and Administrative areas resulting in a valuable up to the minute qualification. On successful completion learners will be equipped with a qualification which will enable them to take up employment as a legal secretary

• Basic Concepts of computing,
• File Management,
• Word,
• Access
• Excel
• Internet and Email
• PowerPoint
• Skills card included in price

Administration

• The Organisation
• Finance, Money and Foreign Exchange
• Human Resources
• Preparing for meetings
• Processing Business Documents

Legal Studies

• Intro to Irish Legal System
• Children and the Law
• The Criminal Justice system
• Employment Law
• Legal Documents
• Law of Tort

Reception

• The Receptionist Role
• The Working Environment
• Front Line Activities
• Telephone Techniques

Exams in Reception and Office Admin will take place at the end of first 5 Weeks

ECDL exams will be determined by tutor as course progresses

COURSE DETAILS

Reception

• Units. The specific learning outcomes are grouped into 5 units.
• Unit 1 The Receptionist’s Role
• Unit 2 The Working Environment
• Unit 3 Front Line Activities
• Unit 4 Telephone Techniques
• Unit 5 Information and Communication Technologies
•  
• Business Administration
•  
• Units. The specific learning outcomes are grouped into 5 units.
• Unit 1 The Organisation
• Unit 2 Finance, Money, Banking and Foreign Exchange
• Unit 3 Human Resources
• Unit 4 Preparing for Meetings
• Unit 5 Processing Business Documents
•  
• ECDL
•  
• 7 Modules
• Word
• Excel
• Access
• Internet and Email
• PowerPoint
• File Management
• Principals of IT (Theory)

This course is currently not running.