News & Events

Jul
12

SEPTEMBER 2010 COURSES

Please check out our E.B.C Academy Of Studies page for all 2010/2011 full time and part time day and
Jun
30

TEAM LEADING COURSE

E.B.C Academy Of Studies is running an intensive Team Leading Course accredited by the Institute Of
May
12

JUNE WEEKEND COURSES

E.B.C Academy Of Studies is running two short courses in Team Leading & Writing in Business on the 1
Mar
29

EDUCATION & CAREER PLANNING OPEN DAY

E.B.C is holding an educational and career planning open day on Friday the 16th April from 11AM to 3
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Academy of studies
“Administration”
Course Name:- 
  
Course Name :
A004  Diploma in Customer Service

Accreditation
Awarded by the Institute of Commercial Management (I.C.M.)

ICM a recognised international examining and awarding body for students undertaking general business and management studies and examines and certifies candidates to an internationally consistent standard

Introduction

This course is designed for all those who are dealing with customers. The growing need for quality of service as well as quality of good ensures this course is a necessity for all businesses and employees

Course Modules

  • What is Customer Service?
  • Challenges of Customer Service
  • Problem Solving
  • A plan for success
  • Communications in Customer Service
  • Coping with challenging customers
  • Motivation
  • Leadership in Customer Service
  • Customer Retention
  • Delivering Customer service to a changing Marketplace
  • Excellence in Customer Service

 

Duration:                      14 Weeks

 

Course Name:
A003  Reception & Office Administration
Accreditation: FETAC Level 5
 
Reception
Units. The specific learning outcomes are grouped into 5 units.
  • Unit 1 The Receptionist’s Role
  • Unit 2 The Working Environment
  • Unit 3 Front Line Activities
  • Unit 4 Telephone Techniques
  • Unit 5 Information and Communication Technologies
Business Administration 
Units. The specific learning outcomes are grouped into 5 units.
  • Unit 1 The Organisation
  • Unit 2 Finance, Money, Banking and Foreign Exchange
  • Unit 3 Human Resources
  • Unit 4 Preparing for Meetings
  • Unit 5 Processing Business Documents
 
This course is currently not running.