Certificate in Call Center Operations
 
 

Course Content

  1. Customer Focus
  2. Customer Contact Skills
  3. Quality Service, Policy and Practice
  4. Dealing with Difference
  5. Customer Legislation
  6. The Industry
  7. Organising the Working Environment
  8. Telecommunications
  9. Communications Skills
  10. Call Management – Inbound and Outbound
  11. Database Management
 

ECDL

Work Experience will be organised by the college for each student with a local firm (this will be either ongoing during the course or on completion of the course).  This will give students the practical experience that will enable them to confidently make a smooth transiting to the world of work.

 
DURATION: One Academic year
COMMENCEMENT DATES: October 2007 – April 2008
COST: €2,400
 

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