DEBM06 First Line Management
Qualifications in First Line Management Level 5
The ILM Award in First Line Management, ILM Certificate in First Line Management, and ILM Diploma in First Line Management are qualifications that have been specially designed to give practising or aspiring first line managers a solid foundation in their formal development as a manager.
Award
The Award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today’s first line manager. The mandatory unit ‘Solving Problems and Making Decisions’ is designed to develop practical techniques for tackling managerial problems and making decisions from gathering and interpreting information through to the effective communication of outcomes.
Certificate
The Certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award (please note candidates may join the Certificate directly and are not required to undertake the Award as a prerequisite). Here organisational change is explored, giving participants a deeper understanding of this critical workplace issue and providing them with the tools to plan for and deal with organizational upheaval. The crucial skill of time management is also explored in the fourth mandatory unit for the Certificate.
Diploma
The Diploma develops a very comprehensive range of management skills, providing learners with the broad body of knowledge required by a first line manager. The qualification builds on the Award and Certificate, though is more suited to the practising manager. (Please note candidates are not required to undertake either the Award or Certificate as prerequisites and may join Diploma programmes directly). The additional mandatory units cover business communication – writing for business and making presentations – creativity and innovation for the workplace as well as information gathering and analysis, and managing customer service.
Flexibility
Flexibility – all candidates are able to choose from a diverse range of optional units to build their qualification – the Award, Certificate or Diploma. This high level of flexibility allows individuals or their employers to custom build a qualification focusing on the key areas of first line management that are most relevant to the demands of a specific role, industry or organisation. From managing health and safety to planning change in the workplace, the ILM First Line Management qualifications can be fully tailored to meet the varying needs of learners across all employment sectors.
Award Certificate Diploma
5 Credits 20 Credits 37 Credits
Work Based Assignments Work Based Assignments Work Based Assignments
Change Management Report Change Management Report
Innovation Project
Presentation
Over View of Units
Mandatory
- Solving problems and making decisions A C D
- Understanding change in the workplace C D
- Planning change in the workplace C D
- Achieving objectives through time management C D
- Writing for business D
- Managing creativity and innovation in the workplace D
- Obtaining information for effective management D
- Managing customer service D
- Giving briefings and making presentations in the Workplace D
- Introduction to leadership
- Building the team
- Motivating to perform in the workplace
- Developing yourself and others
- Managing conflict in the workplace
- Managing stress in the workplace
- Managing the employment relationship
- Recruiting, selecting and inducting new staff in the workplace
- Coaching and training your work team
- Providing quality to customers
- Planning to work efficiently
- Organising and delegating
- Managing projects
- Managing health and safety at work
- Understanding organisations in their context
- Understanding culture and ethics in organisations
- Managing performance
- Working with costs and budgets
- Managing the efficient use of materials
- Managing the effective use of equipment
- Understanding the communication process in the workplace
- Influencing others at work
- Communicating one-to-one at work
- Effective meetings for managers
- Understanding workplace information systems
- Marketing for managers
Learning Support
There is a range of materials available to support ILM qualifications, for full details browse online at www.i-l-m.com/shop. The following are suitable for the ILM Level 2 NVQ Certificate in Team Leading:
Building Success 2, published by ILM in partnership with QMD. This is a single CD resource covering all the team leading units. Containing case studies, exercises and knowledge tests, Building Success 2 helps to develop learner knowledge at a pace to suit the individual
Leading Teams by David Pardey. This book has been endorsed by leadership guru John Adair and is a highly recommended study aid
ILM Membership
All learners can gain free development support for six months with our Trial Membership package. ILM membership brings access to a wide range of online resources, news and information that have been specially selected to support management learning and development. It’s the idea way to help learners get the most from their ILM programme and support their management career. Learners can simply visit www.i-l-m.com/activate and start their free Trial Membership anytime.
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